Frequently Asked Question's

LeadEx is a trusted courier and logistics provider in the UAE, offering fast and reliable delivery services for businesses and individuals.

LeadEx serves businesses, e-commerce platforms, C2C, B2B, B2C, and individuals who need efficient parcel delivery across the UAE.

We offer courier services across all seven emirates: Abu Dhabi, Dubai, Sharjah, Ajman, Fujairah, Ras Al Khaimah, and Umm Al Quwain.

LeadEx courier delivery service is available Monday to Sunday as a regular service. LeadEx Courier Services schedules your pick-up according to your business, home or office address. You can request for pickup by simply calling us at,

Contact: 0525709900
Whatsapp-no: +971525709900,
Email: Info@leadexs.com

Delivery Services

For same-day delivery, parcels are delivered within hours. Next-day delivery ensures shipment arrival by the following day.

Yes, LeadEx offers weekend deliveries to accommodate urgent shipments and e-commerce orders.

We use advanced tracking technology, an extensive delivery network, and trained couriers to guarantee timely and safe shipments.

Yes, we handle deliveries of all sizes, from small parcels to bulk shipments.

Yes, we provide bulk shipping solutions for businesses that require large-scale deliveries across the UAE.

Yes, we provide temperature-controlled services for pharmaceutical shipments. Check with us for specific requirements.

Tracking and Support

You can track your parcel using the tracking number provided at the time of booking. Enter it on our website or contact customer support for assistance.

Yes, our tracking system allows you to check the entire journey of your shipment.

Your parcel number is provided at the time of booking and can be found in your confirmation email or receipt.

Enter the tracking ID given during booking. This unique code helps you monitor your parcel's status.

You can contact our customer service team with your complaint reference number to get updates on your case.

Courier Modifications & Cancellations

Yes, cancellations can be made before dispatch. Contact customer support as soon as possible.

Address changes may be possible if the parcel is still in transit. Contact our support team immediately for assistance.

Parcel Restrictions and Security

The weight limit depends on the type of service selected. Contact us for specific details on parcel weight restrictions.

Yes, parcel dimensions must align with our shipping guidelines. Large shipments may require special handling.

As per the policy, We will act as an intermediary between the customer and the client. Any damages will be the responsibility of the client to handle. In the case of lost packages, the logistics team will take care of the issue.

Pickup, Payments & Additional Services

Yes, we provide parcel pickup services across the UAE.

We accept various payment methods, including online payments and cash-on-delivery (COD) options.

Our couriers collect cash from recipients and ensure secure transactions before transferring funds to businesses.

We utilize a fleet of bikes, vans, and trucks to handle deliveries of different sizes and urgency levels.

‘Manifested’ means your shipment has been processed and is ready for pickup or dispatch.

Yes, for security purposes, we require a signature upon delivery unless the sender has authorized contactless delivery.

Use the tracking number provided to check your shipment’s status online. If you need further assistance, contact our customer support team.

You can book a courier through our website or by calling our customer service. Once booked, you will receive a tracking number.

LeadEx has offices across the UAE, including Sharjah, Abu Dhabi, Ajman, Fujairah, Ras Al Khaimah, and Umm Al Quwain. Our network ensures fast and efficient courier services throughout the region.

If you have a complaint, you can contact our customer service team through our website, email, or phone. We take all feedback seriously and aim to resolve issues as quickly as possible.

We offer various delivery services, including same-day delivery, next-day delivery, last-mile delivery, domestic courier services, and specialized options like cash-on-delivery, temperature-controlled services, and warehousing solutions.

Frequently Asked Question's

1. What is LeadEx courier service?

2. Who can use LeadEx courier services?

3. What areas does LeadEx serve in the UAE?

4. What is the procedure for Pickup?

Delivery Services

1. What is the estimated delivery time for domestic shipments?

2. Do couriers deliver on weekends?

3. How does LeadEx ensure fast and secure deliveries?

4. Can I send very small items through LeadEx?

5. Does LeadEx offer bulk shipment services?

6. Can we send medicines through LeadEx?

Tracking and Support

1. How can I track my LeadEx shipment?

2. Can I see the history of my shipment?

3. How do I find my parcel number?

4. What numbers or letters do I enter into Track and Trace?

5. How can I check the current status of my complaint?

Courier Modifications & Cancellations

1. Is it possible to cancel a courier booking?

2. Can I change the delivery address after dispatch?

Parcel Restrictions and Security

1. What is the maximum weight limit for shipments?

2. Are there dimension restrictions for parcels?

3. Does LeadEx Provides Insurance Option?

Pickup, Payments & Additional Services

1. Does LeadEx offer pickup services?

2. What payment options are available?

3. How does LeadEx handle cash-on-delivery payments?

4. What kind of vehicles does LeadEx use for deliveries?

5. What does ‘manifested’ mean?

6. Does LeadEx always get a signature at the time of delivery?

7. I haven't received my item yet. Where is it?

8. How do I book a courier?

9. Where in the UAE do you have your own offices?

10. How can I make a complaint about LeadEx’s services?

11. What are the delivery options available through LeadEx?

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